At Thomson Trade Supplies, we recognise that deciding which paint products and tools you need for your project can be daunting and you don’t want to buy the wrong items. Our FAQ section is specifically here to make your customer journey easier for you. Whether you are a professional in the trade working on a big industrial job, or a DIY enthusiast undertaking a project at home, our FAQ area is here to help.
In this section, you’ll read responses to commonly asked questions about our range, the ordering process, delivery, returns, and more. We’ve compiled this information based on regular customer queries and our specialist expertise to offer you thorough and useful guidance. We want your customer journey to be seamless, by providing quick answers to your questions, saving you time and helping you to make the right choices.
Covering everything from specific product details to bespoke colour choices, queries about large orders, and after purchse support, our FAQs span a wide array of subjects.
Explore our FAQ page for straightforward, concise answers and enjoy a smooth and delightful shopping experience with us.
To place an order, simply browse our product range, select your desired
items, and add them to your basket. Once you're ready to purchase, proceed to checkout, where you can review your order, enter delivery details, and choose a payment method. Our checkout process is designed to be quick and user-friendly.
We accept most debit and credits cards and also apple pay and gpay.
Yes contact us for a tracking number.
We ship to the whole of the UK, but not Ireland or Northern Island. Delivery to Aberdeen & The Scottish Highlands carries an additional charge. Please contact us for more info.
Delivery is free to mainland UK, but additional delivery charges apply to send to Aberdeen & the Scottish
Highlands.
Contact us to pay the extra delivery charge.
1-2 working days by a fully tracked and signed for service.
We accept returns within 30 days of purchase. The items must be in their original condition and packaging. To initiate a return, contact our customer service team with your order details, and they will guide you through the process.
We are committed to ensuring you receive high-quality products. In the
rare event that an item arrives damaged or is faulty, we will replace it
at no extra cost. Please contact us immediately upon noticing any damage
or defects.
We value our bulk order customers and offer competitive pricing. If
you're planning a large-scale purchase, please contact our sales team to discuss potential discounts and tailor a package that suits your needs.
Our customer support team is available to assist with any inquiries or issues. You can contact us via email, phone, or our website's contact form. We're committed to providing prompt and helpful service.